Frequently asked questions

Capturing what’s happening in a building the exact second it happens, so you never have to take 50-70 photos then go back to your desk trying to remember what you saw in the mechanical room.

You have total control. Property managers, or staff you give access to, usually log them on walkthroughs.

Since we support email and SMS, you also never have to double-enter data. When residents or contractors send an email or text, it lands directly in your dashboard as a draft for you to review, attach to an existing issue, or discard.

Whenever you need an instant status check across all your buildings, or when you spot a fresh issue on a walk. It’s also your main tool right before a board meeting, or whenever you need to generate a report.

Grab your phone, snap a photo of the issue, and let Lunan tag it and draft the ticket. You edit what needs editing.

If you have technicians or experts on call, send them the ticket right there and they get it by email or SMS.

The ticket is now in your workspace, where you can track progress around it: timestamps, updates, and correspondence with your contractors.

Both. Lunan keeps you on top of your regular maintenance routine, and it is just as useful when a 2:00 AM emergency comes up.

Both. It started with condo boards and multi-residential, but commercial property managers use the same workflow: issues, photos, contractors, paper trail.

You can still create issues offline. Lunan stores them as drafts, ready for you to review the moment you walk back into range.

Upload them. When you create a ticket you can attach photos you already took, and Lunan drafts the tickets from them.

Yes. You can add photos to a new ticket or attach them to an existing one.

No. You can create your in-house team in Lunan, and they get their own list of jobs with the photos and the location already attached.

The philosophy is to make everyone’s life easier, including your staff, so they can carry on with their own workflow.

Your staff only sees the jobs you have given them access to.

Yes. A resident can send an email and it goes to an existing issue or a new one, whichever is appropriate.

No. There are guardrails so you are not spammed with issues, and you always review and confirm what becomes a ticket.

Lunan flags potential duplicates so you can merge the messages into the existing thread.

Yes. Forward it to the building address and it arrives as a draft like anything else, with the attachments carried over.

Yes. They can review the issue and submit updates or reports by text, by email, or through a link in their browser.

The philosophy is the same as it is for your staff: let people carry on with the least possible resistance.

Yes. They can reply to the email and attach their report and any photos there.

Yes, so the quote stays on the record with everything else.

They do not have to write much. They upload a photo, confirm the work, and that is the report. They can also CC Lunan on the email they already have to send their own company.

For contractors who would rather talk than type, voice-to-text is available.

The ticket you sent them: the description, the photos, and what needs to be done. They can start work, upload their own photos, submit a scope or quote, and message you, all from their phone browser. No app, no account.

Yes. Lunan generates a ready-to-share report covering key issues and current statuses, without board members learning new software or creating accounts.

Your board stays in the loop, and you lose the constant back-and-forth.

Export the report for whatever date range the meeting covers. It pulls what was observed, what the board needs to review, what is in progress and what was resolved, with the photos already attached.

You review it, adjust anything that needs adjusting, and send it.

Whoever covers your properties gets access to a live, central record, so they can see open issues and status updates without a long handover meeting.

You can actually unplug, and you come back to no surprises.

If something is ever disputed, what gets looked for is proof of a documented, reasonable maintenance scheme: evidence you maintained the building responsibly, with regular checks logged at the time, with dates.

Lunan creates time-stamped records as the work happens, so you have the paper trail rather than your memory.

Board members and managers are protected when they can show they acted reasonably and in good faith.

If a dispute reaches a tribunal or a court, time-stamped records show what action was taken and when.

Yes. An issue exports as a dated, print-ready record.

Because it is rarely just about the paperwork. Records are usually the first thing an upset owner asks for, and if you cannot produce them, that becomes the issue.

Lunan keeps your maintenance history as one searchable record instead of a mix of emails and photos.

Directors are exposed personally when a decision was not properly documented: no record of due diligence, no paper trail on who approved what.

Lunan makes every observation, recommendation and board decision part of the record, so “we did the diligence” is something you can show.

Engineers conducting Class 3 studies remotely can only work from the records you give them.

Lunan links routine repairs and photos to specific building assets as the work happens. At study time you export an asset-by-asset history, so your engineer is working from what actually happened.

Lunan imports your existing study, and tickets are mapped to your building’s asset components.

Because repairs and photos are linked to those assets as you go, your engineer gets a verified aging history when update time comes around.

No. Logging tickets can feel like extra work, so if sending a quick email or text to your vendor is easier, keep doing that. Lunan captures the details in the background, so you get the record without changing your habits.

Lunan does the prep. Instead of writing maintenance logs line by line, it drafts categories and descriptions from a quick photo, so you are confirming rather than typing.

You always have the final say. If a description, title or category needs adjusting, you change it on screen before confirming.

We set it up around your existing workflow during onboarding. If you use Rent Manager, we build the connection. If your buildings have specific categories from your reserve fund study, we match them.

$199 per month per building, or $1,900 a year paid annually.

No hidden fees and no per-user charges.

No. It is flat per building. Site staff, coverage managers, board members and contractors are all included.

About 20 to 30 minutes. We onboard you live, set up around your team’s existing procedures, and help you log your first issue on the call.

No. Start with what happens from today. Your old records stay where they are, and nothing breaks by leaving them.

Send them over and we bring them in during onboarding, whether that is a spreadsheet, another platform, or a folder of emails.

Any time. No long-term lock-in, no retention calls, and your full record exports with you.

Lunan is not an all-in-one accounting suite or a resident payment portal. It is focused on work orders, contractor execution, and the paper trail, without asking anyone to adopt another complex system.

Yes. Webhooks push updates out of Lunan when something happens — a new issue, a status change, a contractor reply — so your other systems stay current without anyone copying and pasting.

We walk you through it during onboarding. You tell us where you want updates to land and we connect it. If your team has a developer, they can set up more themselves through the API.

Anything that happens on an issue: created, updated, assigned, closed, a new photo added, a contractor reply. You pick the ones that matter to your workflow.

Yes. The API gives you your issues, photos, timelines and contractor activity — the same data you see inside Lunan — in a format your other tools can read.

Both work at the same time. Your contractors and residents keep emailing, your internal systems listen through webhooks, and everything lands on the same record.

On the annual plan, yes. We connect to your existing systems during onboarding and bring over your open issues, contacts and history, so you are not running two systems side by side.

That is fair. Yardi has been around for decades and that counts for something.

Lunan is not trying to replace Yardi. It covers the walk, the work order and the record, not accounting or owner statements. And if you ever do leave, your records export in a form that does not need us to open.

Building software with AI is fast. Maintaining, securing and supporting it across your team is the part that keeps costing you.

With Lunan you skip the maintenance — security, hosting, updates and uptime are ours. You get workflows tailored to how your buildings operate. And support is our job, not something you fit around running properties.

Most managers do: a mix of emails, texts, a shared drive, maybe a spreadsheet. It works until someone asks for the record and you spend a weekend reconstructing it.

Lunan does not have to replace all of that. It puts the building’s issues in one place so producing the record is not a weekend.

We set it up around yours during onboarding: your tags, your asset categories, your reporting layout.